Information Technology Professional Job Description




Job Description:

The Information Technology Professional will perform all or some of the following Job description:

  • Confer with other personnel in resolving problems involving procedural and technical matters

  • Research problems and recommends solutions

  • Provide resource estimates and progress reports

  • Provide on-call support on nights and weekends as needed

  • Ensure security of customer data and applications in all phases of production

  • Ensure compliance with all applicable policies, rules, and procedures

  • Provide assistance in resolving hardware and software problems with vendor technical support

  • Assist with the installation and maintenance of both critical and non-critical software

  • Implement software and hardware upgrades

  • Learn procedures to maintain systems software

  • Assist with the installation and configuration of network file servers and hardware

  • Monitor and maintain system security

  • Assist in developing specifications for server hardware purchases

  • Install, upgrade and configure workstation and software

  • Investigate, recommend and assist customers with workstation software purchases

  • Troubleshoots and repair hardware and software for workstations

  • Troubleshoot and repair configuration problems

  • Assist with troubleshooting network problems

  • Provides recovery support for customer data

  • Document computing support methods and procedures

  • Update web content received from other staff through the content management system

  • Review, modify and/or write program code and/or scripts as needed for the website, write documentation of procedures and guidelines for users; and Coordinates live streaming of Foundation events

  • Assist with managing the schema of Raiser's Edge database components

  • Monitor the performance of database systems

  • Write coding and schema for database project

  • Perform other related duties as required. 

Minimum Requirements / Knowledge / Skill For Information Technology Professional Job

  • Two years of related experience. The relevant experience is in website management including program coding or scripting and experience with content management systems
  • Experience with HTML and Dreamweaver or equivalent software
  • Ability to work in a collaborative team environment
  • Ability to multi-task and work cooperatively with others
  • Experience with Raiser's Edge Fundraising & Donor Management software.

Minimum Education Requirements / Certification / Licensure For Information Technology Professional Job

  • Bachelor's degree or any equivalent combination of training and experience (one year of experience may substitute for one year of education).



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