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Housekeeper Job Descriptions, Duties, and Responsibilities

 

 

 

There are different Housekeeper or Housekeeping Job Descriptions, depending on the kind of job to be done.

Example 1: Housekeeper Job Description

Job Summary:

The Housekeeper will be responsible for cleaning and maintaining all hotel property Guest rooms which includes cleaning full kitchen
Housekeeper Working in a Hotel

areas, bathrooms, balconies, bedrooms, closets, furniture, art décor, windows, create special touches, placing special amenities and collateral in rooms, and changing linens and overall upkeep of guest rooms.

Job Description:

The Housekeeper will perform all or some of the following duties & responsibilities:

  • Clean approximately 14 units per day, which includes: making beds, cleaning bathrooms and dusting furniture

  • Change bedding (bed sacks, blankets, duvet covers and inserts where applicable on specified days)

  • Vacuuming and edging carpets, including underneath all furniture, and removing carpet “spots”

  • Clean and touch up windows, walls and baseboards

  • Clean patios/balconies, walls, floors and furniture

  • Fold towels (may require special touches such as folding towels a certain way and crimping toilet paper and tissues)

  • Cleaning of entrance of room including front and back of entrance door, surrounding wall area

  • Replace amenities in guest rooms

  • Change shower liners/shower curtains, bed pads, etc.

  • Replace glasses, mugs and carafes when servicing rooms; Includes cleaning coffee filters

  • Change iron board covers as needed

  • Stock cart/baskets and take inventory of amenities/linen/terry needed to replenish rooms

  • Deep cleaning of entire room and bathrooms on specified days

  • Perform nightly turndown duties

  • Perform other duties that may be assigned.

Minimum Requirements / Knowledge / Skill For Housekeeper Job

  • Flexible/Adaptable-may work in a variety of areas, conditions and/or have changing start/end times

  • Proactive-immediately communicate concerns and react to situations

  • Ability to use Personal Protective Equipment (i.e., boots, gloves, goggles, etc.), hand tools (i.e., mops, brooms, etc.), power equipment/tools and disinfectants, degreasing chemicals and all cleaning products

  • Willing to get dirty and clean up others’ messes

  • Enthusiastic about interacting and helping Guests

  • Self directed and able to complete repetitious tasks while maintaining quality

  • Comfortable working in fast paced, goal driven environment – (~14 rooms/day)

  • 18 years of age to be considered for this role

  • Enjoy cleaning

  • Previous experience in a cleaning environment (previous housekeeping, kitchen/restaurant or other busy cleaning environments)

  • Previous experience in a self directed role requiring little follow up /supervision

  • Previous Leadership experience

  • Previous experience in a hospitality or tourism related role. 

Minimum Educational Requirements / Certification / Licensure For Housekeeper Job

  • High School Diploma.

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Example 2: Housekeeper Job Description

Job Summary:

The Housekeeper will be responsible for performing a variety of general cleaning tasks to maintain patient rooms, offices, hallways and public areas to ensure environmental safety, cleanliness, and functionality.

Job Description:

The Housekeeper will perform all or some of the following duties & responsibilities:

  • Maintain established corporate, MHC and departmental policies, procedures, objectives; quality assessment and improvement programs, and safety, environmental and infection control standards

  • Work from a schedule that outlines and defines frequency and timing of tasks

  • Work with cleaning crew in assigned areas for special projects

  • Empty trash, biomedical waste and recyclable. Transport to a designated central collection site

  • Dry mop and wet mop floors

  • Clean, dust and polish furniture, woodwork and equipment

  • Operate vacuum cleaners and some mechanical floor/carpet machinery

  • Wash walls, vents

  • Perform isolation and terminal cleaning following prescribed
    procedures

  • Move furniture and other heavy objects with assistance of other employees

  • Strip, wash, disinfect and remake beds as required

  • Understand and follow "Universal Precautions" as it pertains to their department

  • Understand chemical(s) used in their department under the "Right to Know" standard

  • Perform all duties in a manner that demonstrates safety, respect, care and concern for Company's residents/patients/clients and staff

  • Report to clinical staff any concerns that might warrant attention on behalf of the resident

  • Maintain a healthy, clean, safe environment for the population of MHC

  • Communicate effectively and tactfully with residents/patients recognizing their age, needs, abilities and physical condition

  • Attend department meetings and all required in-services

  • Perform other duties as assigned.

Minimum Requirements / Knowledge / Skill For Housekeeper Job

  • Experience with Healthcare facility/Hotel cleaning

  • Ability to read daily schedule and follow instructions

  • Ability to work in teams, as well as exhibit time management skills and follow-through.

Minimum Educational Requirements / Certification / Licensure For Housekeeper Job

  • High School Diploma

  • Driver's license is required.

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Example 3: Housekeeping Supervisor Job Description

Job Summary:

The Housekeeping Supervisor will be responsible for establishing systems for, directing, and overseeing all aspects of environmental services to include housekeeping services for the facility.

Job Description:

The Housekeeping Supervisor will perform all or some of the following duties & responsibilities:

  • Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment

  • Perform management duties including, but not limited to, hiring, training and developing, coaching and counseling, and terminating department staff as deemed necessary

  • Organize and assign all housekeeping tasks so that the workload is evenly divided among housekeeping staff on the basis of size and physical layout of the facility

  • Develop and supervise a daily cleaning schedule

  • Maintain a regular schedule of all daily, weekly, monthly, seasonal, and annual housekeeping cleaning requirements

  • Closely supervise work schedule to be sure there is no over-staffing, and that scheduled staff is used efficiently and effectively

  • Maintain a facility that is neat in appearance and odor free at all times

  • Assist the housekeeping staff in the completion of work assignments, as needed

  • Assist with cleaning up spills and waste (including human)

  • Keep required records of monthly maintenance checks and monthly cleaning report as directed by Administrator

  • Schedule housekeeping department staff in keeping with census and labor budget

  • Develop and supervise a schedule for special cleaning such as windows, walls, curtains, "stripping" floors, washing beds, etc.

  • Order housekeeping supplies within budget, maintaining accurate inventory

  • Fill in, as needed, for housekeeping staff, including days off, vacations and call-ins

  • Verify that the appropriate equipment, supplies, and resources are available to staff, as needed

  • Monitor the purchasing and usage of equipment and supplies in order to avoid improper use and eliminate unnecessary waste

  • Keep the housekeeping department functioning in a clean, safe, and sanitary manner at all times

  • Keep the Administrator informed on a daily basis of housekeeping department functions, recommending changes in techniques or procedures for a more efficient operation

  • Work closely with Administrator in resolving any grievances or problems related to housekeeping department

  • Create and implement procedures for department equipment to be operated only by trained, authorized personnel in a safe manner

  • Function as a member of the Quality Assessment and Assurance Committee, Safety Committee, and Budget Committee

  • Follow established policies and procedures for the Housekeeping Department

  • Ensure that corrective action is administered fairly and without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status in accordance with applicable federal, state and local laws

  • Recognize staff for exceptional care and job performance on a regular basis and as part of their performance evaluation

  • Attend, as requested, and contribute to Interdisciplinary Resident Care Plan Meetings

  • Follow checklists to see that staff is carrying out departmental duties

  • Perform other special projects and duties, as assigned.

Minimum Requirements / Knowledge / Skill For Housekeeping Supervisor Job

  • One (1) to three (3) years related experience

  • One (1) to two (2) years management/supervisory experience preferred

  • Practical knowledge of day-to-day cleaning in a long-term care facility

  • Effective verbal and written English communication skills

  • Highest level of professionalism with the ability to maintain confidentiality

  • Ability to communicate at all levels of organization and work well within a team environment in support of company objectives

  • Customer service oriented with the ability to work well under pressure

  • Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity

  • Strong analytical and problem solving skills

  • Ability to work with minimal supervision, take initiative and make independent decisions

  • Ability to deal with new tasks without the benefit of written procedures

  • Approachable, flexible and adaptable to change

  • Ability to function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors

  • Ability to push, pull, move, and/or lift a minimum of fifty (50) pounds to a minimum height of three (3) feet and be able to push, pull, move, and/or carry such weight a minimum distance of fifty (50) feet

  • Ability to stand and/or walk for more than four (4) hours per day

  • Ability to bend and/or stoop for more than one (1) hour at a time

  • Ability to perform repetitive gripping of trays, mops, vacuums, etc.

Minimum Educational Requirements / Certification / Licensure For Housekeeping Supervisor Job

  • High school diploma or GED or equivalent related work experience.

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Example 4: Housekeeping Manager Job Description

Job Summary:

The Housekeeping Manager will be responsible for overall management of Housekeeping Department activities so as to ensure that the overall cleanliness of the property contributes to it being recognized as the industry leader in Housekeeping Services and that the staff focus is on providing a quality product which exceeds guest expectations and hotel standards in a friendly, professional manner. Additional responsibilities include: staffing, training, and scheduling of Team Members; planning, organizing, directing/coordinating all departmental activities.

Job Description:

The Housekeeping Manager will perform all or some of the following duties & responsibilities:

  • Maintain housekeeping staffing levels to provide for optimal performance

  • Issu all Room Attendant & House Person Keys

  • Interview, select all department management level personnel

  • Schedule all management level personnel to provide for proper supervision at all times

  • Develop/approve all departmental; budgets, forecasts and schedules

  • Stay current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided

  • Responsible for the smooth, efficient, cost effective operation of the housekeeping department, to include; labor management, inventory control, product selection

  • Coordinate departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility

  • Approve all department purchase requisitions

  • Oversee storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements

  • Coordinate special projects related to housekeeping operations as determined by the Director of Operations

  • Establish work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy

  • Keep the Director of Operations apprised of all significant happenings within the department

  • Assist in the selection Team Member uniforms and determination of uniform purchase requirements

  • Attend all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel

  • Hold daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental Team Members

  • Deal directly with Guests whenever necessary to solve problems and ensure satisfaction

  • Coordinate with housekeeping supervisors to determine purchase requirements for all guest room linen, terry and Team Member uniforms

  • Communicate regularly with housekeeping supervisors regarding Team Member comments and concerns about the quality control of Team Member uniform cleaning, pressing etc.

  • Interview, select, train, appraise, coach, counsel and discipline departmental Team Members according to The Hotel standards

  • Follow New Hire Training and ongoing Grand Service Competency program in accordance with hotel policy

  • Establish and ensure adherence to all departmental and Hotel policies, procedures and guidelines

  • Evaluate individual Team Member performance, determine areas in need of improvement or requirements for advancement, establish goals, objectives and training needs required to attain same

  • Evaluate changes in guest needs, the hotel's guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and Team Member satisfaction, while maintaining market dominance and exceptional financial performance

  • Perform other duties as assigned.

Minimum Requirements / Knowledge / Skill For Housekeeping Manager Job

  • Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations

  • Two to three years of progressive management experience in large, fast paced, hotel housekeeping environment with at least three years as Executive Housekeeper

  • Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria

  • Effective management, leadership, organizational and communication skills

  • Ability to work flexible schedule to include weekends and holidays.

Minimum Educational Requirements / Certification / Licensure For Housekeeping Manager Job

  • High School Diploma.

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Interview Magdalena S, Hotel Housekeeping Supervisor - Talks about the Job and Career, Part 1

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