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Hotel Housekeeper Job Descriptions, Duties and Responsibilities

 

 

 

Example 1: Hotel Housekeeper Job Description

Job Summary:

The Hotel Housekeeper will be responsible for performing standard housekeeping procedures such as cleaning guest rooms, maintaining linen cart supplies, collecting dirty service items, etc.

Job Description:

The Hotel Housekeeper will perform all or some of the following duties & responsibilities:

  • Perform standard housekeeping procedures

  • Clean and service assigned guest rooms in a timely and organized manner

  • Provide customer service to faculty, staff, students and guests

  • Respond to requests from guests, supervisors or management timely and in a friendly, helpful demeanor

  • Comply with all university policies and procedures and with all applicable local, state, and federal laws and regulations

  • Perform other duties as requested. 

Minimum Requirements / Knowledge / Skill For Hotel Housekeeper Job

  • 2 years experience
  • Some knowledge of housekeeping trade
  • Knowledge of all cleaning standards and methods, materials, and equipment
  • Knowledge of and compliance with the operation of all mechanical cleaning equipment
  • Proven customer service experience
  • Ability to speak and write in English.
  • Ability to lift a minimum of 30 lbs. 

Minimum Education Requirements / Certification / Licensure For Hotel Housekeeper Job

  • High school or equivalent
  • Valid driver's license.

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Example 2: Hotel Housekeeper Job Description

Job Summary:

The Hotel Housekeeper will be responsible for the cleanliness, arrangement and supply of guest rooms.

Job Description:

The Hotel Housekeeper will perform all or some of the following duties & responsibilities:

  • Provide the highest quality of service to the customer at all times

  • Clean and return vacant dirty rooms to a vacant ready status, and occupied dirty rooms to an occupied clean status. Cleaning includes lighting fixtures, ceilings and vents, walls, mattresses, furniture, windows and window coverings, floor and carpets

  • Tidy rooms as needed

  • Replenish guest supplies and amenities as required

  • Maintain a clean and orderly housekeeping cart and storage areas

  • Report any material discrepancies beyond the scope of the Housekeeping Department to the Housekeeping Manager or Maintenance Department

  • Assist in maintaining other areas of the hotel in a clean and orderly condition, (i.e., associate lounge and locker room, and back of house area)

  • Respond to guest requests and inquiries immediately

  • After completion of 90 day training period, be prepared to become a self-inspector by maintaining assigned guest room at a 90% or above rating

  • Assist in the general clean and carpet care program by changing bedspreads, blankets, and mattress pads, and spot cleaning carpets/
    Wear proper uniform at all times as specified in associate handbook

  • Perform other related duties that may be assigned.

Minimum Requirements / Knowledge / Skill For Hotel Housekeeper Job

  • 6 months experience in the hospitality or restaurant industry

  • Possess language skills sufficient to: 1) Read a limited number of 2 and 3 syllable words. 2) Recognize similarities and differences between words and between a series of numbers. 3) Print and speak simple sentences

  • Math skills sufficient to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s as well as the ability to perform these operations using units of American money and weight measurements, volume, and distance

  • Reasoning abilities sufficient to apply common sense understanding to carry out simple one-or two-step instructions. Ability to deal with standardized situations with only occasional or no variables

  • Ability to use hands; reach with hands and arms; talk, and hear

  • Ability to stand, walk, sit, stoop, kneel, crouch, or crawl for long periods

  • Ability to climb and balance

  • Ability to regularly lift up to 35 lbs.

  • Specific vision required includes close, distance, color, and peripheral vision

  • Thorough knowledge of emergency procedures

  • Ability to adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook

  • Ability to move luggage or packages weighing at least 35 lbs.

Minimum Education Requirements / Certification / Licensure For Hotel Housekeeper Job

  • Some combination of formal documented training, education or experience which demonstrates an interest in or suitability for this type of work.

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Example 3: Hotel Housekeeping Manager Job Description

Job Summary:

The Hotel Housekeeping Manager will be responsible for directing the daily activities of the Housekeeping Department; examine and inspect the quality of work performed by Housekeeping employees and take appropriate steps to insure maintenance of prescribed standards.

Job Description:

The Hotel Housekeeping Manager will perform all or some of the following duties & responsibilities:

  • Ensure all fiscal requirements to maintain the building in good working order (i.e, hotel room, hallways, vending areas, back-of-house areas are maintained through work orders)

  • Examine and inspect the condition of guest room linens and take appropriate steps to ensure the elimination of damaged items; manage the maintenance of established par levels and laundering quality of all “in use” linen

  • Install and maintain adequate controls to minimize waste and loss through theft or damage of operating supplies, furnishings and equipment

  • Operate a “Lost and Found” facility for Hotel guests

  • Instruct assigned employees on the safety policies and procedures and report all safety hazards are eliminated. Insure all personnel are trained on OSHA regulations

  • Complete and route all occupational injury/ illness reports

  • Prepare annual budget and operating forecasts; prepare regular and special reports; maintain necessary records and files

  • Retain staff in line with departmental goals

  • Operate budget within established perimeters and answer for any variances budget related

  • Prepare annual capital requests as needed

  • Counsel, guide and instruct employees in the proper performance of their duties; prepare and coordinate the periodic performance appraisals of assigned employees

  • Recommend employee changes such as hiring, promotion, demotion and termination; recommend wage and salary adjustments for employees within established limits

  • Monitor the Fitness Center to include, but not limited to, cleanliness, equipment needs, overall maintenance needs

  • Responsible for providing exceptional Red Carpet Customer Service to all guests

  • Perform other duties as assigned.     

Minimum Requirements / Knowledge / Skill For Hotel Housekeeping Manager Job

  • Three to five years hotel supervisory experience as a Housekeeping Floor Supervisor

  • Proficient in Microsoft applications (Excel, Access, Word)

  • Effective communication skills (verbal, written, and presentation)

  • Effective mathematical skills

  • Fluent and literate in English (written and oral). Bi-lingual is preferred however not required

  • Ability to perform the duties of a Housekeeping Floor Supervisor

  • Excellent interpersonal and customer service skills

  • Demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift

  • Ability to perform the physical job duties of line employees in emergencies

  • Ability to work in areas containing second-hand smoke

  • Ability to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom

  • Ability to work with cleaning chemicals and to handle chemical fumes and airborne particles (on occasion)

  • Ability to perform duties with a sense of urgency

  • Well organized.   

Minimum Education Requirements / Certification / Licensure For Hotel Housekeeping Manager Job

  • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university preferred.

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Example 4: Hotel Housekeeping Supervisor Job Description

Job Summary:

The Hotel Housekeeping Supervisor will be responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. He/She will also be responsible for supervising housekeeping functions on assigned shift to ensure the cleaning and upkeep of hotel rooms according to established standards, as well as to achieve effective and efficient supervision of human and financial resources.

Job Description:

The Hotel Housekeeping Supervisor will perform all or some of the following duties & responsibilities:

  • Create an atmosphere that induces guest to have Company as their casino/hotel of choice

  • Responsible for actively building and retaining customer relations and act as a mentor to employees in order to provide superior customer service

  • Hire, train, motivate, appraise and supervise staff in order to ensure that all employees receive adequate guidance and resources to perform work according to established objectives

  • Conduct selected room inspections to ensure that all cleaning and upkeep are completed according to established standards

  • Meet and assist guests with questions or problems to resolve situations, ensuring guest satisfaction while maintaining service within policy guidelines

  • Develop and monitor daily staffing schedule to ensure adequate staffing for completion of all work according to established quality levels

  • Develop, implement, and conduct staff training programs to ensure well-trained employees in all areas of cleaning standards and techniques, proper and safe use of machines and chemicals, and customer services standards.

  • Perform any other related duties as assigned.   

Minimum Requirements / Knowledge / Skill For Hotel Housekeeping Supervisor Job

  • Ability to communicate effectively with guests, as well as all levels of employees
  • Ability to observe and direct actions of subordinates
  • Ability to inspect rooms and count inventory
  • Ability to review and comprehend all necessary documentation
  • Ability to effectively and efficiently move from floor to floor as needed
  • Ability to lift and move up to 20 pounds so as to be able to perform inspection and utility duties as needed and perform necessary inventory checks
  • Demonstrated knowledge of housekeeping policies and procedures
  • Effective communications skills
  • Two years’ progressive experience in hotel housekeeping.

Minimum Education Requirements / Certification / Licensure For Hotel Housekeeping Supervisor Job

  • High school diploma.

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Example 5: Hotel Housekeeping Turndown Attendant Job Description

Job Summary:

The Hotel Housekeeping Turndown Attendant will be responsible for cleaning guest rooms while providing great customer service. He/She will be accountable for cleaning required number of rooms, making beds as assigned, training other housekeepers, changing linens, cleaning toilets, sinks and mirrors.

The Hotel Housekeeping Turndown Attendant will work with cleaning chemicals and housekeeping equipment, and ensure that rooms are cleaned to standard operating and quality procedures.

Job Description:

The Hotel Housekeeping Turndown Attendant will perform all or some of the following duties & responsibilities:

  • Turn down required number of rooms on swing shift

  • Ensure that rooms are cleaned to required quality standards

  • Smile and friendly when interacting with co-workers, guests and property employees

  • Follow all required safety and standard operating procedures

  • Adhere to all company and regulatory policies

  • Report any wrongdoing to corporate headquarters

  • Work weekends and holidays

  • Act as a role model to other Service Company employees.

  • Perform other duties as requested.

Minimum Requirements / Knowledge / Skill For Hotel Housekeeping Turndown Attendant Job

  • Prior housekeeping, cleaning or customer service experience preferred

  • Ability to meet company and clients appearance standards

  • Ability to work with a variety of cleaning equipment and chemicals

  • Ability to perform all duties as required with or without an accommodation.

Minimum Education Requirements / Certification / Licensure For Hotel Housekeeping Turndown Attendant Job

  • High School education or GED.
     

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