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Job Summary:
The
Call Center Receptionist Scheduler will
be responsible for greeting patients on
the telephone and completing the
Scheduling/Messaging process. Job
Description:
The
Call Center Receptionist Scheduler will perform
all or some of the following Job
description:
He/She
will maintain statistics for the
department and physicians in the
department, creating new patient
accounts, and completing department
reports and bump lists
May also
be asked to perform training of new
employees as well as Physician Schedule
Changes
The
Call Center Receptionist Scheduler will
schedule
appointments or take messages for
approximately 100-110 patients per day
He/She
will
schedule
appointments or take messages for
approximately 100+ Physicians in the
following departments: Internal
Medicine, Ob/Gyn, Family Practice,
Cardiology, Nephrology, Neurology,
Oncology. This includes scheduling or
taking messages for off-site care
centers.
Minimum Requirements / Knowledge /
Skill For Call Center Receptionist
Scheduler Job
-
The
Call Center Receptionist Scheduler must
have at least 1 year of experience
working in a medical facility with
direct patient contact, (either by
telephone or face to face)
-
Knowledge
of computer systems and their software
applications
-
Understanding of basic anatomy and
medical terminology
-
The
Call Center Receptionist Scheduler
should have
an
understanding of health insurance
guidelines
-
Possess
the ability
to learn how to operate office equipment
-
Ability
to assess patients' acuity level and to
determine appropriate action
-
The
Call Center Receptionist Scheduler
should
be able
to read, write, and verbally communicate
in English
-
Possess
the ability to communicate
professionally, calmly and effectively
with all customers in a medical office
environment
-
The
Call Center Receptionist Scheduler
should possess the
ability
to deal effectively with challenging
customer service interactions
-
The
ability to complete multiple projects
and manage shifting priorities with
frequent interruptions
-
The
Call Center Receptionist Scheduler
should possess
organizational and prioritization skills
-
Possess
the
ability
to pay attention to detail
-
Ability
to keep both patient and business
information confidential
-
The
Call Center Receptionist Scheduler
should have well-developed
telephone and customer service skills
-
Possess
good spelling and grammar skills
-
The
Call Center Receptionist Scheduler
should possess
typing
skills of 45 WPM
-
He/She
must have
computer
skills
-
Ability
to attend weekly learning sessions and
quarterly (after-hours) staff meetings.
Minimum Education Requirements /
Certification / Licensure For
Call Center Receptionist Scheduler Job
-
High
school graduate or GED
-
College
or vocational training a plus.
Find More
Scheduler
Job Descriptions Here
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