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The
Medical Assistant - Medical Group
Scheduler will answer telephones,
take complete and accurate message
and and relay information to
appropriate party to support
operational aspects of patient care
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Verify lab requisition for
completeness and accuracy
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Review lab coding to validate
consistency with all aspects of
billing requirements
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The
Medical Assistant - Medical Group
Scheduler will execute with the
patient any necessary paperwork that
is required such as ABNs to ensure
an accurate claim and support
payments for services
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Retrieve information from files as
requested and assembles paperwork
and reference material as requested
by patients or providers.
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The
Medical Assistant - Medical Group
Scheduler will be responsible for
following HIPAA confidentiality
guidelines while performing all
duties
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Responsible for responding to
requests within the scope of the job
to include mailing or faxing
material to PHS departments and
other appropriate facilities
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The
Medical Assistant - Medical Group
Scheduler will initiate and
coordinate correspondence between
physicians and patients to include
monthly reminders, no show letters,
referrals etc.
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Maintain supplies and equipment for
department
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Maintain and foster effective
customer relations with patients,
providers and the public by
listening, responding, and
documenting customer phone and
walk-in inquiries and complaints
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The
Medical Assistant - Medical Group
Scheduler will attempt to resolve
complaints in the moment and enters
complaints/compliments into Advocate
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Schedule patient appointments
according to guidelines by providing
documentation of scheduled
appointments, procedural
instructions and location directions
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Work
in collaboration with Triage Nurse
and Providers to monitor daily
patient schedule and identify “no
shows” for rescheduling
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Place
reminder calls to patients
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The
Medical Assistant - Medical Group
Scheduler will perform scheduling to
ensure physician, procedure room and
equipment availability
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Schedule and instruct patients for
Out-patient procedures
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Execute the process necessary to
support referrals and authorizations
for procedures and medications. This
requires interaction with insurance
companies and communication with the
patients
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Support the accurate and timely
compilation and maintenance of
medical record documentation for
other physician inquiries
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The
Medical Assistant - Medical Group
Scheduler will assign and assist
with patient preparation/rooming
patients, as directed by visit plan
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Perform lab procedures, as ordered
by Medical Provider or as directed
by visit plan
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Assist Medical Providers with
procedures
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The
Medical Assistant - Medical Group
Scheduler will document on medical
record within scope of practice
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Assist in screening of patients, in
collaboration with Care Manager
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Interact effectively with customers,
providing instructions and
information, both written and
verbal, as appropriate
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The
Medical Assistant - Medical Group
Scheduler will maintain established
practice policies and procedures,
objectives, quality program, safety,
environment and infection control
standards
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Seek
help, communicate and cooperate with
Medical Provider and team
appropriately
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Attend monthly meetings
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Participate in Process Improvement
Teams
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The
Medical Assistant - Medical Group
Scheduler may be responsible for
opening and distributing mail
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Assist with orientation of new staff
and providers
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Perform other functions as required.
