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Patient Scheduler - Front Receptionist Job Description

 

 

 

Job Description:

The Patient Scheduler - Front Receptionist will perform all or some of the following Job description:

  • The Patient Scheduler - Front Receptionist will register patients, obtain and enter all necessary demographic and financial related information needed as record for registration and billing of all patients' visits

  • Coordinate information from patients to ensure accurate billing and maximum reimbursement

  • The Patient Scheduler - Front Receptionist will ensure completeness of all registration forms offering assistance if needed

  • Establish a new electronic patient account/record and accurately enter all patient information into the computer system according to established procedures

  • The Patient Scheduler - Front Receptionist will update and correct patient account information in the computer system

  • Ensure new and updated documentation is filed in the medical record

  • Verify insurance coverage eligibility prior to the provision of services according to established procedures

  • The Patient Scheduler - Front Receptionist will inform patient of and collect copays and deductibles prior to scheduled services

  • Prepare and issue receipts, process credit card payments and properly perform daily cash handling procedures and end-of-day accounting functions

  • Provide information on account status

  • The Patient Scheduler - Front Receptionist will prepare daily deposit at end of shift for all patient payments for the day

  • He/She will be accountable for maintaining daily balancing of cash drawer

  • Greet, assist and direct patients appropriately

  • The Patient Scheduler - Front Receptionist will obtain patient signatures according to policy

  • Maintain a strong customer focus while working collaboratively within a team multiple demands and patient needs

  • Treat all patient information confidentially and in accordance with established guidelines

  • The Patient Scheduler - Front Receptionist will answer telephone, screen calls, provide information to patients and other callers as directed

  • He/She will identify and print lab and x-ray requisitions for patients

  • Assist with error corrections and correcting accounts from assorted work reports

  • The Patient Scheduler - Front Receptionist will perform other duties according to department needs.

Minimum Requirements / Knowledge / Skill For Patient Scheduler - Front Receptionist Job

  • The Patient Scheduler - Front Receptionist must be skilled in medical terminology & diagnosis codes
  • He/She must have experience in PC use in windows with proficient keyboarding skills
  • The Patient Scheduler - Front Receptionist must demonstrate ability to work independently in a fast paced environment with constant interruptions
  • Possess customer service oriented with strong interpersonal skills and phone etiquette
  • Ability to relate effectively to a variety of customers in a professional and courteous manner
  • Possess excellent reading, grammar, and comm skills, with demonstrated analytical ability to collect\interpret insurance and contract information
  • Excellent organizational skills
  • The Patient Scheduler - Front Receptionist should possess knowledge and experience in insurance coverage
  • Familiarity with insurance terminology, referrals and authorization/pre-certification used by third party payers
  • Possess experience handling money including balancing and processing patient payments
  • Possess cognitive ability for organizing multiple concepts and information, analyzing data, and basic problems
  • The Patient Scheduler - Front Receptionist should have the ability to write clear, concise, and legible message to ensure physician and staff comprehension
  • Possess experience in appointment making assuring accuracy while adhering to established clinic scheduling guidelines.

Minimum Education Requirements / Certification / Licensure For Patient Scheduler - Front Receptionist Job

  • High School diploma or equivalent.
     


 

 

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