Server Assistants or Assistant Servers are staff whose job description involves helping hosts and servers in restaurants and are an integral part of the staff.
Many servers start by working as Server Assistants. Their major tasks are to remove the dirty glassware, silverware and plates. Everything else left on the table by the guests must also be removed.
Other duties they perform include rearranging the table in conformity with the in-house standards of the restaurant, by setting up plates, glasses or any new utensils that have been left there before the table was used.
After removing the dirty glassware, silverware and plates from the tables, they will bring them to the dish cleaning area. If spills occur, it becomes the duty of the assistant servers to do the clean-up.
Server Assistants are also responsible for making sure that the chairs around the table and the floor are clean.
Over time employers have added some duties for assistant servers. In this case, they may also have to restock the service stands, empty the trash, bring the linen out and also refill the beverage station, for coffee and tea.
Other tasks they may be required to perform include bringing the ice to the bar or folding the napkins. They may also help in the bar area by polishing the clean glassware and arranging it.
As a server assistant, you should be familiar with general restaurant information in case guests ask for anything which is not related to the food or menu, such as promotions and special events.
Tasks, Duties, and Responsibilities:
Here are some duties, tasks, and responsibilities a server assistant may be required to perform as part of his/her job description:
- Greets all guests immediately they come in and when going
- Than the guests and invite them to return
- Seats guests appropriately and presents them with the menu.
- Arrange guest seats in rotation among servers in order to ensure that they are given an equal number of tables
- Update the floor chart consecutively throughout the shift
- Collect menu and return them to the Host Area when appropriate
- Clean menus as required throughout the shift
- Observes tables and take note of dirty, clean and occupied tables
- Answers phone about questions regarding menu items
- Throughout the shift, ensure that the front door area is both maintained and clean, both inside and out. This also includes making sure the brass and windows are free of fingerprint and smudge
- Keeps the Host Area stocked with take-away menus, toothpicks, business cards and any other necessary items
- Assists the Servers by refilling beverages and waters, processing payment and running food to the tables
- Assists Servers in resetting and bussing tables
- Perform restroom checks several times during the shift by using the restroom check pads
- Inform Management immediately of Guests who are unhappy with the service
- Maintain composed, professional and calm attitude at all times
- Complete all side-work as directed
- Assists in an entire team effort
- Perform other duties as assigned.
Minimum Requirements, Knowledge, and Skills
Below are common requirements – knowledge, skills, and ability expected of the server assistant to be effective on the job:
- Must possess strong interpersonal skills
- Must possess be able to communicate with individuals from different backgrounds.
- Must possess organizational skills
- Must possess the ability to adapt in a changing environment.
Featured Video: Server Assistant Training
The video below is a training session for the Server Assistant position.
It teaches how to perform the following duties, including proper table set up, table bussing and resetting procedures, dish area loss prevention, and safety standard.
Getting trained as Server Assistant enhances your effectiveness on the job.